FAQ

We’ve gathered a few common questions to help guide you. Reach out if there’s anything else you’d like to know–we’d love to hear from you.

Get in Touch

Product

Our pieces are made from clay slip, our light fixtures are powder coated aluminum.

We offer 5 finishes found in each product page of this website.

Please review tear sheets on product pages. The instructions are under "care."

Yes. All Product Lines have passed UL testing.

Shipping & Returns

Typical shipping timeframes as follows:
Pre Order: 4-6 Weeks
On Hand: 2-3 Weeks

We accept returns or exchanges within 30 days of delivery for the following:

  • Faulty or damaged items
  • Change of mind

To initiate a return, please contact us at info@shopdelatierra.com prior to sending any item back so we can guide you through the process and ensure proper handling.

Please reference our complete and updated policy here.

We will do our best to change the address, however we cannot guarantee address changes will be possible. Please contact info@shopdelatierra.com

Trade accounts

We will do our best to change the address, however we cannot guarantee address changes will be possible. Please contact info@shopdelatierra.com